Partner with agency leadership to identify and prioritize key Epic enhancement projects, and lead analyst team in data analysis and technical implementation of new features across the full revenue cycle.
Develop business intelligence reports to provide operations with actionable insights on agency productivity and revenue cycle performance and forecasting.
Deployed AI tools to create automated reporting pipelines using PowerShell and VBA, eliminating hours of monthly manual work and delivering leadership-ready KPI summaries. View project →
Led multi-IT team discovery, scoping, and implementation efforts for six third-party EHR integrations spanning HL7, REST API, and SFTP technologies.
Leveraged operational analytics and software optimizations to streamline revenue collection, resulting in a 50.3% reduction in unbilled revenue and a 20.3% decrease in accounts receivable.
Drove a 14% increase in revenue from 2023 to 2024 by analyzing payer contracts and presenting potential renegotiation strategies to Business Development leadership.
Oct. 2018 — Jan. 2020
Baker Tilly
Chicago, IL
Senior Consultant Payer Implementation
Collaborated with BCBS executive leadership to identify and document business needs for a new Value-Based Care insurance program, translating them into clear technical requirements for development teams.
Developed and managed a complete project implementation plan, coordinating deliverables across multiple teams.
Managed executive stakeholder communication to escalate risks, resolve delays, and drive on-time delivery.
June 2014 — Aug. 2018
Epic Systems
Verona, WI
Technical Solutions Engineer Jan. 2018 — Aug. 2018
Fostered communication between operational leaders, IT analysts, and end users to identify, triage, and resolve a backlog of issues after going live on EpicCare Home Health.
Improved user satisfaction by providing guidance to enhance system configuration and optimize workflows.
Facilitated adoption of new functionality by working with IT staff to configure and demonstrate features.
Project Manager June 2014 — Aug. 2018
Completed three full-cycle Epic Resolute Home Health and Hospice Billing implementations as an Application Coordinator, and four full implementations as an Application Manager.
Conducted pre-implementation discovery sessions for customer C-suite leadership to present software functionality and align on organizational goals.
Led structured workflow mapping and stakeholder interviews with operations teams to surface pain points and translate findings into implementation requirements.
Designed and installed custom software configurations to meet client needs in accordance with state and national regulations and industry standards.
Provided education and support to customer IT teams on all project needs, including technical system configuration and testing, operational decision making, change management, KPI monitoring, and user training.
Partnered with internal development teams to design and optimize Epic Foundation System functionality based on customer feedback.
Served as the Epic-wide Resolute Hospice Billing success owner, guiding continuous improvement to the module based on evolving industry and client demands.
Created a Candidate for Billing Task Force which audited customers' unbilled Accounts Receivable to provide recommendations for process and configuration enhancements, leading to a 15% reduction in total CFB days across all live customers between 2016 and 2017.
